Build, train and manage all of your chatbots in a central hub
Built to scale with high-level security on premise or in the cloud
Create numerous chatbot solutions for different brands or use cases that all share learnings
Manage content, tweak responses and retrain bot on new phrases. Easily flag keywords or phrases and set specific actions when they are used.
Range of user permissions and workflows to manage multiple teams collaborating on creating and improving chatbots.
Pinpoint and track high impact content areas to drive business objectives and user satisfaction.
Flag messages based on specific input words - such as adverse event reporting in healthcare scenarios.
Seamlessly handover to a live agent. EBM can connect with a variety of providers.
To help protect their sensitive data, EBM uses secure PCI/PII masking.
Comply with e-discovery and IS policies through full server and application logging.
EBM's API-first approach means that it's easy to integrate with front end channels and back end platforms to control the end-to-end customer chatbot journey.
Deployed with Kubernetes, we allow clients to maintain ownership of IP and data, and control what data is sent to cloud or third-party NLUs.